Frequently Asked Questions
Before You Start Your Art
Printed instructions are included with every single Tangerine kit. Feel free to follow them as much as you want — we hereby authorize you to disregard them in the name of artistic license and creativity :)
For every art kit we've assigned a "Messiness Rating" that can help you figure out how clean (or not-so-clean) you're gonna be by the time you're done. It's on a scale of 1 to 5: the higher the score, the more you'll need to dress for a mess! Oh, and cover your space, too.
Every kit has a difficulty rating out of five stars. But we're firm believers that a challenge is in the eye of the beholder — and usually a bunch of fun!
If you have young ones with you in your at-home art studio, we encourage you to start with a lower difficulty. Can't wait for y'all to try 'em all!
Every product has an estimated time to complete that we think you'll find useful. As always, we suggest you build in a little extra time for artistic experimentation — and because you should never rush a good thing!
We've worked hard to make sure our art kits are as eco-conscious as possible. We know there are a lot of parts in each kit, so we encourage you to follow the instructions, re-use items whenever you can, and recycle any items you see fit.
Don’t eat Tangerine!
General Questions
We currently only ship to the US. For now!
Check your spam folder just in case. If you still can’t find it, send an email to hello@tangerineartkits.com and we will check to see if the email address was added correctly. We’ll be sure and resend to make sure you receive your order confirmation!
Reach out to us at hello@tangerineartkits.com and we'll get you an answer!
Reach out to us at hello@tangerineartkits.com and we'll get you an answer!
Standard Shipping Information
We aim to ship orders out within 1-2 business days, but as a small business it may take longer during our busy times. You’ll get an email with the tracking number as soon as your order is processed and shipped, and from there it typically takes 2-5 business days for your order to arrive.
Shipping costs are based on location and the type of kit that you purchase, so they can vary. You can estimate your shipping rate in the checkout process without having to make a purchase.
At the moment, unfortunately we can’t offer delivery overseas from the US.
Our Return Policy
If you would like to return an order, please contact us at us at hello@tangerineartkits.com and we will talk you through the process. It’s simple and easy!
Please Do NOT send any kits back to the registered address without contacting us or we will be unable to process your return. We want to make sure you get your money back!
We strive to get your order right every time but sometimes we make mistakes. If your order contains damaged items, missing items, or the order didn't show up, we're here to help! Please contact us at hello@tangerineartkits.com with your order number and a picture of the damaged item (if applicable).
We'll be in touch to make it right!
If the kit or accessory you received is damaged or defective, we will refund your order! Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. That way we can evaluate the issue and make it right.
Just want to return an order? Email us at hello@tangerineartkits.com to get started, and we'll help you get it handled.